<jtripp> Well it turns out that she gave me the wrong address. When I called her to get the correct one she said her sister would call me. Unfortunately UPS returned the package before the sister called.
<jtripp> So, I reshipped the package out to the correct address but there were UPS fees for returning and resending the package. When I phoned to tell the customer here is what she said to me...
<jtripp> "I'll never shop online again, this is too much of a hassle. I had NO IDEA the right address would be so important."
<jtripp> What!?!?!?